Good Evening Chloe,
Thank you for your review and for sharing your experience.
Upon reviewing your account and prescription, I wanted to clarify that the $35 Rx renewal service you purchased resulted in a prescription that was valid specifically for BiPAP machines, such as those listed here: BiPAP Machines Collection. Unfortunately, this type of prescription doesn’t meet the requirements for APAP or travel machines like the Z2.
Did you mention your preference for the Z2 or an APAP device during your virtual consultation with the sleep doctor? If not, that may have impacted the type of prescription issued. I’d be happy to look into possible next steps or help explore options to get a valid prescription for the Z2.
Please let me know how I can further assist—I’m at your full disposal.
Thank you again for trusting CPAP.com with your therapy needs! You can always reach us by texting 844-238-9830, emailing support@cpap.com, or calling us directly at 800-356-5221 or 713-351-3414.
It's my pleasure to assist you. If you need anything else, don’t hesitate to reach out—I’ll be available in chat and email until 8 PM CST. 😊
Warm regards,
Georgia
CPAP.com