Greetings E,
For us to pull up your Account, for Security and Validation purposes May I please have your First and Last Name along with the Order number. May I confirm as well if you are referring to a fabric headgear or frame of the mask as well?
Thank you for coming to us with your CPAP needs! If we can help further, please contact us by texting 844-238-9830, email at support@cpap.com: mailto:cpap@cpap.com, or by calling us toll free at 800-356-5221, or on our direct line at 713-351-3414. We are here to help.
Regards,
FeRose
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